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Teleperformance - Customer Service Representative

compensation: To be discussed.
employment type: full-time

Customer Care Professional
What you will do

- Responsible for all customer inquiries and questions
- Provide excellent customer service at all times
- Follow up to customer inquiries by taking specific action in a timely manner
- Troubleshoot equipment and system problems
- Problem solve to help customers resolve issues on first call
- Enters data from customers into various software programs
- Appropriately communicate with upset customers to resolve their inquiries
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment
- Participates in additional training courses when needed
- Performs other related duties and assignments as required and as assigned by supervisor
- Exercise retention efforts when appropriate
- Identify customers who are comparison-shopping and inquiring about contract terms
- Assisting the customer with the correct price plan

What you will bring

- 6 months Contact Center experience preferred
- One year previous customer service experience required
- Must be at least 18 years of age
- Type 25 wpm
- High School Graduate or GED
- Logical problem solving skills and ability to multi-task
- Proven oral and written communication skills
- Must have availability to work various shifts
- Ability to use Windows operating systems and navigate between various windows
- Ability to work under pressure
- Continuously demonstrate a high sense of urgency
- Must have a keen sense of attention to detail, taking the initiative.
- Must be able to pass a Federal Background Check and Drug testing
- Possess a high level of Professionalism
- Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
- Ability to understand and empathize with customer’s issues.


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  • do NOT contact us with unsolicited services or offers

post id: 6981952355

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